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Privacy Policy

Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or interact with our website https://helenai.celerbots.ai/ ("Website") and use our services. By accessing or using the Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Data

We may collect personal information that you voluntarily provide when you:

  • Register an account
  • Subscribe to newsletters or communications
  • Contact us for support
  • Provide feedback or participate in surveys

Examples of personal information we collect:

  • Full name
  • Email address
  • Phone number (if provided)
  • Company name
  • Billing and payment information (if applicable)
b. Automatically Collected Information

When you use the Website, we may automatically collect information such as:

  • IP address
  • Browser type and version
  • Device type and operating system
  • Pages visited
  • Time and date of access
  • Referring site or search terms
c. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixels) to enhance your experience, analyze usage, and deliver relevant content. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We may use the information we collect for purposes including:

  • Providing and maintaining the Website
  • Responding to your inquiries and requests
  • Sending administrative information (e.g., updates, security alerts)
  • Personalizing your experience
  • Improving content and services
  • Monitoring usage and analytics
  • Protecting against fraudulent or unauthorized activities

3. How We Share Your Information

We may share your information with:

  • Service Providers: Third parties who help us operate and maintain the Website (e.g., hosting, analytics, email services)
  • Legal Authorities: If required by law, legal process, or to protect rights
  • Business Transfers: If the company is involved in a merger, acquisition, or sale of assets

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

4. Third-Party Services

We may use third-party services that collect and process data (e.g., Google Analytics, email service providers, payment processors). These services have their own privacy policies and practices. You should review their policies to understand how they handle data.

5. Data Security

We implement reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the Internet or electronic storage can be guaranteed to be 100% secure.

6. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Your Privacy Choices

You may:

  • Access, update, or correct your personal information
  • Opt out of marketing communications
  • Delete your account (where applicable)

To exercise these rights, please contact us at the details provided below.

8. Children's Privacy

Our Website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will take steps to delete it.

9. International Users

If you are accessing the Website from outside the jurisdiction where our servers are based, your information may be transferred internationally. By using the Website and providing your information, you consent to such transfers.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Website with a revised Effective Date. Your continued use of the Website after changes constitutes acceptance of the updated policy.